Please know that we are the only authorized service center in Canada for these branded products, and all work performed carries a twelve month guarantee.

The Service Center will provide you with a free written estimate to the cost of repairing your timepiece. We cannot provide estimates by phone, as we must have the timepiece at our service center in order to perform a proper and thorough evaluation. If your timepiece is under warranty please include the fully completed warranty card or the original proof of purchase (all documents will be returned with your timepiece).

Timepieces not covered under warranty or are outside the warranty period will be estimated at prevailing repair costs. After our evaluation, we will contact you by email, phone or fax with the results of our findings.

PLEASE BE SURE TO INCLUDE YOUR E-MAIL ADDRESS WHEN COMPLETING, THE “REPAIR FORM.”

Handling charges will apply.

Please note the address of customer service center as below:

Seiko Hong Kong Limited
Canada Branch
60 Prince Andrew Place
Toronto, Ontario, Canada
M3C 2H4

Please send your timepiece to address above with the following information in your correspondence:

NameAddressDaytime phone numberCase back numberSerial numberDescription of the problem with the timepiece or the service you would likeNumber of timepieces you are sending for serviceE-mail address (so you can approve out of warranty repairs and check the status of your repair).

*We recommend that you insure the package for your protection. Please do not send your watch with the original gift box as we discard all packaging.